At Hurley, we want you to be stoked about every purchase from our surf-to-street collection. If your gear doesn’t fit right or meet your expectations, our returns process is as smooth as a glassy wave.

Key Points:
  • 15-day return window from delivery date
  • Free returns for US customers (international return shipping at customer’s expense)
  • Refunds processed within 3-5 business days after we receive your return
  • Original tags must be attached and items unworn

How to Return Your Hurley Gear

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information (or use our template below):

Subject: Return Request – Order #[Your Order Number]

Body:
Hello Hurley Crew,
I’d like to return the following item(s) from order #[Your Order Number]:
– [Product Name] in size [Size] (Quantity: X)
– Reason for return: [Fit/Quality/Other]

My original payment method was: [Visa/MasterCard/JCB/PayPal]
Shipping address for return label (if applicable):
[Your Name]
[Address]
[City, State, ZIP]
[Country]

Please advise next steps.
Thanks,
[Your Name]

Step 2: Package Your Items

Include all original tags and packaging. For hygiene reasons, we cannot accept returns of:

  • Swimwear (Boardshorts, Swim category) with removed hygiene liners
  • Hats & Accessories with signs of wear
  • Any item without its original packaging

Step 3: Ship Your Return

US Customers: We’ll email you a prepaid return label for standard shipping.
International Customers: You’ll need to arrange return shipping at your expense. We recommend using a trackable service.

Exchange Process

Want a different size or color? Follow the return process above and place a new order once your return is processed. Due to inventory limitations, we can’t hold items for exchanges.

Refund Information

Once we receive and inspect your return:

  • Credit Card/PayPal: Refunds process in 3-5 business days (additional 2-5 days for your bank to post)
  • Original Shipping Costs: Non-refundable unless the return is due to our error
  • International Duties/Taxes: Not refundable through Hurley – contact your local customs office

Non-Returnable Items

To protect all our customers, these items can’t be returned unless defective:

  • Swimwear with removed hygiene liners (Boardshorts, Swim category)
  • Final sale items (clearly marked during checkout)
  • Personalized/custom items from our Logo Shop

Still Have Questions?

Our customer service team is ready to help you navigate any returns like a pro surfer. Contact us at [email protected] or mail to:
524 Russell Street, NASHVILLE, US 44661

Now get back to chasing waves – we’ll handle the returns so you can focus on the surf!